tychoish, a wiki

tychoish/ KB-tool

KB-tool

Problem

Technical support, sales teams, and other front line responds need to have access to a large amount of shared knowledge, which is best stored in a shared repository. However, most mediums for storing this information are difficult to use, hard to search, and in most cases teams will opt for full memorization of this information rather than be able to rely on the resource because the "access costs" are too high.

The result is that the learning curve is too high, teams waste energy building and maintaining resources that they can't use, and teams incorporate new information slowly because there's no way to update "shared brain state." consistently.

Design Objectives/Principals/Patterns